Privacy policy

What we collect

We collect the information you provide through the readiness check and when you contact us, including:

• Your name, email address, phone number and preferred contact method.
• Details about your property, site, finance, project plans, professionals contacted and current stage.
• Your triage-call preferences and any notes or documents you choose to provide.
• Your optional choice about receiving marketing follow-up.
• Basic technical and usage information, such as anonymous check-session identifiers and website analytics.
• Address-search text, the selected parcel identifier, an anonymous session identifier, and a one-way salted hash derived from your network address. We do not store the raw network address in our database.
• Your email address if you choose to watch a property, linked to that property's stored determination.
• Whether you choose to watch an address or continue to the detailed report, together with the property's local government area and an anonymous session identifier.

Why we collect it

We use this information to:

• Calculate and deliver your readiness score, breakdown and roadmap.
• Respond to you and arrange a triage call when requested.
• Coordinate pre-construction services if you choose to work with Buildably.
• Operate, secure and improve the readiness check and our services.
• Prevent automated extraction and excessive generation of new property determinations, and understand demand for address-based reports.
• Turn sourced planning findings into a plain-language, on-screen summary. The model is given property controls and findings, not your contact details.
• Create a private downloadable site-report PDF, remember requests to watch an address, and understand which report follow-up people choose.
• Send occasional updates only where you have separately agreed to marketing follow-up.

Storage and security

Readiness submissions and contact details are stored using Supabase, our cloud database provider. Access is restricted to authorised people and service providers who need it to operate Buildably. No internet service can guarantee absolute security, but we take reasonable technical and organisational steps to protect the information we hold.

When we share information

We may share information with service providers that help us host, secure and operate the website, or where required by law.

Cloudflare Turnstile receives technical request information when it verifies that a new property determination request is made by a person rather than an automated service.

Anthropic receives the sourced controls, site measurements and rules-engine findings for a property so it can phrase the address-check summary. Buildably validates the response against those findings before showing it.

We only pass your personal details to a builder with your explicit consent.

If you ask us to coordinate other professionals, we will explain what information needs to be shared for that work. You remain free to choose your own providers.

Retention and deletion

We keep personal information only for as long as it is needed to provide our services, manage your enquiry, maintain appropriate business records, resolve disputes or meet legal obligations. When it is no longer needed, we take reasonable steps to delete or de-identify it, unless the law requires it to be retained.

Your choices and requests

You can ask to access, correct or delete personal information we hold about you, or withdraw marketing consent by contacting Buildably through the same channel used for your enquiry. We may need to verify your identity and may retain information where required by law.

Questions or complaints

You can raise a privacy question or complaint through the same channel used for your enquiry. We will review it and respond as soon as reasonably practicable.